All sales are final. We do not facilitate returns or refunds for completed purchases. However, returns for a refund will be processed under the following conditions:

• Incorrect Product Shipped: If the buyer receives a product different from what was ordered.
  
  
• Inaccurate Item Condition/Description: If the product received does not match the condition or description provided at the time of purchase.
  
  
• Inauthentic Item: We take pride in the fact that we have never sold a counterfeit item. However, should you have any concerns regarding authenticity, refunds will only be granted with official documentation verifying that the item is not genuine. Please note that authentication must be conducted by a trusted in‑house team of experts. We do not accept evaluations from online third‑party authenticators, as their photo‑based methods cannot guarantee complete accuracy. Therefore if sufficient proof is provided, we will issue a complimentary return label.

In such cases, the buyer must report the issue to us and contact us at support@rebagluxe.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rebagluxe.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rebagluxe.com.